Privacy Policy
Havoheal Physiotherapy UK LTD
Address: 124 City Road, London, EC1V 2NX, United Kingdom
Effective date: 12/03/2026
Havoheal Physiotherapy UK LTD (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, book an appointment online, or use our home physiotherapy services.
We provide home physiotherapy services. When a patient books an appointment online, we use the information provided to arrange and assign one of our qualified physiotherapists to attend the patient at their home.
By using our website or booking our services, you acknowledge that you have read this Privacy Policy.
1. Who We Are
Havoheal Physiotherapy UK LTD is the data controller responsible for your personal data collected through our website and in connection with our services.
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
Havoheal Physiotherapy UK LTD
124 City Road, London, EC1V 2NX
United Kingdom
Email: info@havohealphysiotherapy.co.uk
Phone: +44 7469334067
2. The Information We Collect
We may collect and process the following categories of personal data:
Personal Information
Full name
Date of birth
Postal address
Email address
Telephone number
Appointment and Service Information
Booking details
Preferred appointment dates and times
Home visit location
Information needed to arrange physiotherapy services
Health Information
Because we provide physiotherapy services, we may collect special category data, including:
Medical conditions or injuries
Symptoms and treatment needs
Relevant medical history
Mobility or rehabilitation information
Clinical notes and treatment-related details
Payment Information
Billing address
Payment details, where applicable
We do not store full card details ourselves if payments are processed through a third-party payment provider.
Technical Information
When you use our website, we may automatically collect:
IP address
Browser type and version
Device information
Time zone setting
Pages visited
Website usage data through cookies or analytics tools
3. How We Collect Your Data
We collect personal data:
Directly from you when you fill in forms on our website
When you book an appointment online
When you contact us by phone, email, or online form
During the provision of physiotherapy services
Automatically through cookies and website analytics tools
4. How We Use Your Data
We use your personal data for the following purposes:
To process and manage your appointment booking
To assign a qualified physiotherapist to attend your home
To provide physiotherapy assessment and treatment
To communicate with you about your appointment or care
To maintain clinical records
To process payments and manage accounts
To respond to enquiries and customer service requests
To improve our website and services
To comply with legal, regulatory, insurance, safeguarding, and professional obligations
To establish, exercise, or defend legal claims where necessary
5. Legal Basis for Processing
Under UK data protection law, we rely on one or more of the following legal bases:
Personal Data
Performance of a contract: where processing is necessary to provide the services you request
Legal obligation: where we must comply with legal or regulatory duties
Legitimate interests: where processing is necessary for the operation and improvement of our business, provided your rights do not override those interests
Consent: where required, such as for certain marketing or optional cookies
Health Data / Special Category Data
Where we process health data, we do so only where permitted by law, including where:
it is necessary for the provision of health or social care or treatment
it is necessary for medical diagnosis
it is necessary to meet legal or regulatory obligations
you have given explicit consent, where consent is the appropriate legal basis
6. Sharing Your Data
We may share your personal data only where necessary and lawful, including with:
Our qualified physiotherapists, so they can attend your home and provide treatment
Administrative staff involved in booking and customer support
Payment processors
IT and website service providers
Professional advisers, insurers, or legal representatives
Regulators, law enforcement, courts, or government authorities where required by law
Other healthcare professionals, where relevant to your care and with appropriate lawful basis
We require third parties who process data on our behalf to keep it secure and use it only for lawful purposes.
We do not sell your personal data.
7. Data Retention
We keep your personal data only for as long as necessary for the purposes for which it was collected, including to satisfy legal, regulatory, clinical, tax, insurance, accounting, and record-keeping requirements.
Health and treatment records may need to be retained for a longer period in line with professional, insurance, and legal requirements.
When your data is no longer needed, we will securely delete or anonymise it.
8. How We Protect Your Data
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, alteration, or disclosure.
These measures may include:
Secure systems and restricted access
Password protection
Secure storage of clinical records
Staff confidentiality obligations
Use of trusted service providers
Secure website protections where applicable
However, no online transmission or storage system is completely secure, and we cannot guarantee absolute security.
9. International Transfers
We aim to store and process your personal data within the United Kingdom or in countries with appropriate data protection safeguards.
If we transfer personal data outside the UK, we will ensure appropriate safeguards are in place as required by applicable data protection law.
10. Your Rights
Under UK data protection law, you may have the right to:
request access to your personal data
request correction of inaccurate or incomplete data
request erasure of your data in certain circumstances
request restriction of processing in certain circumstances
object to processing based on legitimate interests
request transfer of your data where applicable
withdraw consent at any time where processing is based on consent
complain to the Information Commissioner’s Office (ICO)
To exercise any of these rights, please contact us using the details above.
If you are unhappy with how we handle your data, you may contact the Information Commissioner’s Office (ICO) in the UK.
11. Cookies and Website Analytics
Our website may use cookies and similar technologies to:
ensure the website functions properly
improve user experience
analyse website traffic and usage
remember preferences
You can manage or disable cookies through your browser settings. Where required by law, we will ask for your consent before using non-essential cookies.
You may wish to include a separate Cookie Policy if your site uses analytics, ad tools, or tracking beyond essential cookies.
12. Marketing Communications
We may contact you with service-related communications relating to your bookings or treatment.
We will only send marketing communications where permitted by law or where you have given consent where required. You can opt out of marketing communications at any time by contacting us or using the unsubscribe option in emails.
13. Children’s Privacy
Our services are not intended for children booking independently without a parent, guardian, or authorised representative where required. Where we collect data relating to a child in connection with physiotherapy services, this will only be processed where lawful and necessary for the provision of care.
14. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. You should read their privacy policies before providing any personal data.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
16. Contact Us
If you have any questions about this Privacy Policy or how we use your personal data, please contact:
Havoheal Physiotherapy UK LTD
124 City Road
London
EC1V 2NX
United Kingdom
Email: info@havohealphysiotherapy.co.uk
Phone: +44 7469334067